Whether you are ordering manually from Candid’s software, or your customers are placing orders on a CCS retail Web site, print orders will be fulfilled quickly. Standard print orders and in-stock items will usually ship from the lab within two to three business days. Customized items, such as matted prints, gallery wraps and framed prints will require an extra two or three days for completion.
Non-mounted items requiring artwork, such as Attitude Panos, Level Two prints, and Virtual Groups, typically take three to five business days before they are able to be printed. This timeframe may vary slightly depending on the amount of orders waiting for completion in the lab, retouching and other factors. Once artwork is ready, the printing process should be complete within two to three additional business days.
Turnaround rates apply only to the amount of time an item is in the lab being produced. Production times may be elongated especially during peak times. From May 15 until about the third week of July, customers should expect orders to take an extra three to five business days for completion. Please keep in mind that shipping times will vary depending on the order’s final destination.
Should you find the need to expedite an order, rush services are available at the following rates beginning Monday, March 19, 2012:
- 1 Day rush – 25% of total lab print cost of the order, with $5 minimum
- 2 Day rush – 15% of total lab print cost of the order, with $5 minimum
For more information regarding turnaround times and rush options, please call Customer Support at 800-750-0494.