CCS has had many speakers, several nationally known, at our annual seminars over the last 40+ years. One of those speakers who is nationally known has spoken to us on at least five occasions. He stands out as possibly the very best speaker who has ever spoken to us and one of the very best whom I have ever heard.
His name is Steve Mulvany. His topic is: Service Quality-An Edge or a Liability. This topic may seem mundane, but it is essential, especially today where reputations are built or destroyed rapidly via the Internet.
Developing a Customer Service culture is difficult in small and large organizations. It can be the difference maker between the success and failure of a business. Good customer service is not an accident, as Steve will tell you. It is also not something where you learn it, reach a goal, and relax. It requires constant effort to maintain it.
Mulvany’s message will detail his broad experience with many top companies in how to formulate, educate, and maintain excellent customer service over a long period of time. His humor and manner will make this seemingly dry topic entertaining and engaging.
His past messages to CCS customers and employees have changed the way we think about Customer Service. Some of our most successful customers say that Steve Mulvany has been instrumental in guiding their customer service philosophy.
As you know, our Summer Seminar is coming up in a little over three weeks. This year it is being held in San Francisco July 22nd-24th. We have been conducting these seminars, usually two a year, almost since the inception of Candid Color 40+ years ago.
We realize that it is a significant time commitment and expense to attend a meeting of any kind away from your place of business. But we strive to make the seminar motivating, educational, and practical. Most of all we strive to make it several times more profitable than its time commitment and expense.
I strongly encourage you to attend this seminar, no matter the size of your business or your experience level. You will benefit beyond measure from listening and incorporating
Steve’s message in your daily business practices.
We are lucky to have Steve speak to us and we all need to take advantage of it.
COO, Candid Color Systems