The impact of our distinguished seminar guest speaker, Steve Mulvany and his topic: Service Quality-An Edge or a Liability

CCS has had many speakers, several nationally known, at our annual seminars over the last 40+ years. One of those speakers who is nationally known has spoken to us on at least five occasions. He stands out as possibly the very best speaker who has ever spoken to us and one of the very best whom I have ever heard.

His name is Steve Mulvany. His topic is: Service Quality-An Edge or a Liability. This topic may seem mundane, but it is essential, especially today where reputations are built or destroyed rapidly via the Internet.

Developing a Customer Service culture is difficult in small and large organizations. It can be the difference maker between the success and failure of a business. Good customer service is not an accident, as Steve will tell you. It is also not something where you learn it, reach a goal, and relax. It requires constant effort to maintain it.

Mulvany’s message will detail his broad experience with many top companies in how to formulate, educate, and maintain excellent customer service over a long period of time. His humor and manner will make this seemingly dry topic entertaining and engaging.

His past messages to CCS customers and employees have changed the way we think about Customer Service. Some of our most successful customers say that Steve Mulvany has been instrumental in guiding their customer service philosophy.

As you know, our Summer Seminar is coming up in a little over three weeks. This year it is being held in San Francisco July 22nd-24th. We have been conducting these seminars, usually two a year, almost since the inception of Candid Color 40+ years ago.

We realize that it is a significant time commitment and expense to attend a meeting of any kind away from your place of business. But we strive to make the seminar motivating, educational, and practical. Most of all we strive to make it several times more profitable than its time commitment and expense.

I strongly encourage you to attend this seminar, no matter the size of your business or your experience level. You will benefit beyond measure from listening and incorporating
Steve’s message in your daily business practices.

We are lucky to have Steve speak to us and we all need to take advantage of it.

 

Dan Hays

COO, Candid Color Systems

 

Announcing our summer seminar guest speaker – Steve Mulvany

SteveCCS is excited to announce Steve Mulvany will be our distinguished, guest speaker for this summer’s CCS Seminar in San Francisco. He will be sharing some of his respected insights on management and customer service. Steve has shared his insights with CCS previously to high praise. Many of the CCS customers who were lucky enough to hear Steve speak at a previous seminar credit him with having made a real difference in their business.

More about Steve

Steve Mulvany is the President and founder of Management Tools Inc. where he works on a long-term basis with companies throughout the United States, Canada, and Australia implementing strategies to improve management and service quality practices which impact company performance and customers’ perceptions. 

Steve also facilitates long-range strategic and operational planning sessions for medium and large companies.  He has worked with companies ranging from major banks and conglomerates to Carl Sewell’s (author of Customers For Life) automobile dealerships. His experience has touched a large variety of industries with groups ranging from major resorts and hotel companies, to coal mines and Steven Spielberg’s Amblin Entertainment.

Steve is one of the highest rated speakers on the topics of quality service, productivity, and strategic planning.  He has spoken worldwide to the Young Presidents’ Organization, the Department of Defense, numerous trade organizations, and many corporations.  YPO, which has the world’s most prestigious speakers present to their audiences, reports that the audio sales from Steve’s sessions are in the top 3 speakers of more than 200 of their highest rated speakers.

Steve serves on 3 corporate boards:  Strottman International (kids meal premiums leader), CWS Capital Partners (apartments), and Security Properties (commercial and residential real estate).

Steve graduated in 3 years with high honors from the University of California at Davis.  His graduate work concentrated in business administration and education at both U.C. Davis and California State University in Sacramento.  Steve resides in Coronado, California, with his wife Maud.  Together, Steve & Maud have 5 children.

Comments from CCS customers who heard Steve speak at a previous seminar:

“Steve is one of the most inspirational and personable speakers I have ever listened to.”

“Wow he’s awesome! Great choice!”

“Great speaker and topic!”

We hope that you will take advantage of this wonderful opportunity and attend the 2013 CCS summer seminar in San Francisco. This seminar is free to CCS customers. Visit http://www.candid.com/seminar or contact CCS Customer Development for more information.

1 week left until our regional Meeting in Atlanta! Meet us January 23rd!

Candid Color Systems® is going on the road! We are bringing staff members to you by hosting a series of regional meetings for CCS customers. Our next meeting is in Atlanta following the Imaging USA Expo on January 23rd!

These photography business meetings are a great opportunity for learning, discussion and networking offered to CCS customers at no cost! Join us to hear about new developments, best practices and industry trends that will help you grow your photo business. Each meeting will have time for an open discussion with topics selected by attendees. The meetings will be 9am-4pm and CCS will provide a light lunch.

LOCATION:

Twelve Hotel- Centennial Park
400 W. Peachtree Street
Atlanta, Georgia 30308
Tel: 404.418.1212

Click here to register for the event and to give us your input on the agenda.

Other upcoming regional meetings:

  • Miami, FL Wednesday, February 13th 2013
  • Austin, TX Thursday, March 7th 2013
  • Las Vegas, NV Sunday, March 10th 2013

Hotel accommodations: CCS has not reserved a room block at this hotel.

Please call or email one of our Customer Development representatives below if you have questions or click here if you would like to open an account.

Candid Color Systems Regional Meetings

We are kicking-off our regional meeting tour in New York on October 24th!

Candid Color Systems® is going on the road! We are bringing staff members to you by hosting a series of regional meetings for CCS customers starting with a meeting in New York on October 24th. Our New York meeting is being held one day prior to the start of the Photo Plus Expo.

These photography business meetings are a great opportunity for learning, discussion and networking offered to CCS customers at no cost! Join us to hear about new developments, best practices and industry trends that will help you grow your photo business. Each meeting will have time for an open discussion with topics selected by attendees. The meetings will be 9am-4pm and CCS will provide a light lunch.

To to view our tentative meeting agenda. Go to:

http://www.candid.com/knowledge_center/educate/regmeet_agenda.aspx

Each topic will be covered for at least an hour.

New York, NY Wednesday, October 24th 2012

Meeting location:

Holiday Inn – SoHo

138 Lafayette Street

New York, NY 10013

212-966-8898

To register online and give us your input on the agenda, go to:

http://www.candid.com/knowledge_center/educate/regional_meetings.aspx

Hotel accommodations: CCS has not reserved a room block at this hotel due to many participants planning to come in for the day only. We will however publish the best rates we have found in the area in the coming weeks.

Other upcoming regional meetings:

Atlanta, GA Saturday, January 19th 2013 Miami, FL Wednesday, February 13th 2013 Austin, TX Thursday, March 7th 2013 Las Vegas, NV Sunday, March 10th 2013

Please call or email one of our Customer Development representatives below if you have questions or want to open an account.

Darwin Drake: darwind@candid.com; 405-951-7306 (direct phone) Bo Krogstad: bo.krogstad@candid.com; 405-951-7474 (direct phone) Kady Thompson: kady.thompson@candid.com; 405-951-7414 (direct phone) Brian Allen: briana@candid.com: 405-951-6805 (direct phone)

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